Returns & Exchanges

At Cadena Collective, we want you to be completely satisfied with your purchase. If your item isn't the perfect fit, you can return or exchange eligible products within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once approved, download and print the prepaid shipping label provided via email to ensure your return is tracked correctly.

• 3.
  Package Your Items

  Place the items in their original packaging with all tags attached, ensuring the products are unworn and in their original condition.

• 4.
  Drop Off and Refund

  Take your package to any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt.